Ellybell does not accept refunds or exchanges for change-of-mind purchases or for incorrect choices due to failure to read detailed product descriptions. We provide all information needed to make an informed decision as to whether the product being sold is suited to your needs.

Due to the fact that our products are handmade to order, we cannot provide refunds or exchanges purely for a change of mind. All items on our website are accompanied by detailed information including their dimensions. Please consider whether the specific product is right for you before confirming your order.

If you have any questions in regard to any of our products, please email us via our Contact Us page on the website or message us on Facebook prior to checking out and making payment. We are always here to help our lovely customers.

If our product is faulty

Please inform Ellybell  ASAP if you have received incorrect or faulty items and we will work with you to sort out the easiest way to rectify the issue! Unfortunately, we are only human and mistakes and mishaps can happen. We will cover the return postage for our own faults.

Due to monitor differences, actual colours may vary slightly from what appears online.